Yes, but strictly governed by Role-Based Access Control (RBAC) [00:08:24 - 00:08:33]. Cashiers and floor staff can only refund, delete, or void orders if the restaurant administrator has granted them explicit operational privileges, preventing unauthorized order deletions or cash skimming.
Steps
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Open the Orders List
Navigate to the order management screen to locate the target transaction.
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Select the required action
Click refund, cancel, or delete depending on customer circumstances.
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Verify security permissions
The system verifies user privileges; unauthorized cashiers are prompted for manager approval.
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Log the action to audit trail
Every order alteration is permanently stamped with user ID, timestamp, and reason.