Support & how-to

Riser POS help guides

Screen how-tos Dimdul trains on install. Product pages and pricing stay on their own URLs. WhatsApp 01538-004738 if your till looks different.

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Guide

Bill offline on Android

Keep closing cash sales when Wi‑Fi and 4G drop, then sync when the line returns.

Sales/Order Restaurant Retail Pharmacy Dealer

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Record a customer due

Name the regular, take part payment, and leave the open balance on the same till.

Customer Pharmacy Retail

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Receive a supplier delivery

Enter the pharmacy challan so stock and supplier due match what arrived.

Inventory Pharmacy

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Print a party statement

Old balance, bills, cash, and net due on one shop before the next route.

Customer Dealer

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Send an order to the kitchen

One table ticket: items once, kitchen printer or KDS, then the guest bill.

Sales/Order Restaurant

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View daily sales and dashboard metrics

Monitor real-time sales, live kitchen orders, cash drawer balances, and daily operating expenses from the dashboard.

Reports & Accounts Restaurant

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Cancel, refund, or delete orders with role permissions

Control which staff members can refund, cancel, or delete orders using Role-Based Access Control (RBAC).

Sales/Order Restaurant

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Check table status and dining duration on POS

Track table occupancy, seating status, elapsed dining time, and running ticket balances in real time.

Sales/Order Restaurant

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Assign or override a waiter for a dining table

Automatically link station waiters to dining tables or reassign servers during shift changes.

Sales/Order Restaurant

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Use Kitchen Display System (KDS) for paperless tickets

Eliminate paper KOT clutter by routing dine-in orders directly to kitchen TV displays or monitors.

Operations Restaurant

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Add items to a running order with incremental KOT

Append extra dishes to an active table tab without reprinting or duplicating previous kitchen tickets.

Sales/Order Restaurant

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Print guest bills and calculate cash change

Generate pre-payment guest bills for diners and automatically compute exact change on cash tender.

Sales/Order Restaurant

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Take takeaway and parcel delivery orders

Process counter takeaway orders and in-house parcel deliveries with dedicated order streams.

Sales/Order Restaurant

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Track and settle Foodpanda marketplace orders

Manage online delivery aggregator orders under accounts receivable until platform payouts arrive.

Sales/Order Restaurant

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Search menu items quickly using shortcodes

Speed up counter order entry by typing short alphanumeric codes matching your printed menus.

Products Restaurant

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Sort menu items by popularity and category

Organize your POS screen by meal categories and automatically rank best-selling dishes first.

Products Restaurant

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Bill an unlisted custom item using Open Product

Charge for off-menu requests, custom chef specials, or catering items on the fly without backend setup.

Sales/Order Restaurant

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Sell items by weight with catch-weight pricing

Automatically calculate the bill for whole fish, steaks, and bulk meat based on exact scale weight.

Sales/Order Restaurant

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Track restaurant customer profiles by mobile number

Record customer phone numbers during checkout to maintain visit history, preferences, and credit balances.

Customer Restaurant

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Record a restaurant customer due and credit sale

Offer credit billing to frequent patrons, VIP regulars, or corporate partners with complete audit tracking.

Customer Restaurant

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Collect customer due payments and settle credit balances

Receive full or partial cash/card payments against outstanding customer balances and reconcile ledgers.

Customer Restaurant

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Set up dining tables, seating capacities, and default waiters

Configure restaurant floor plans, table numbers, guest seating capacities, and designated server stations.

Operations Restaurant

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Manage table and banquet hall reservations

Reserve individual dining tables or book full banquet halls for parties and corporate conferences.

Operations Restaurant

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Record daily petty cash and operational expenses

Log local wet market purchases, cleaning supplies, and utilities to ensure accurate net cash balances.

Reports & Accounts Restaurant

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Track raw ingredients, stock levels, and average costs

Maintain complete inventory visibility into kitchen commodities, pantry stock balances, and purchase costs.

Inventory Restaurant

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Create purchase orders and restock kitchen inventory

Generate supplier purchase orders, enter incoming delivery challans, and replenish low pantry items.

Inventory Restaurant

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Set inventory reorder thresholds and low-stock alerts

Configure minimum safety stock levels for raw commodities to trigger timely supplier reordering.

Inventory Restaurant

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Adjust inventory for kitchen spoilage, damage, and wastage

Log food waste, broken eggs, spoiled produce, or theft to keep software inventory in sync with pantry shelves.

Inventory Restaurant

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Conduct physical stock counts and audit reconciliations

Perform periodic physical stocktake audits to reconcile discrepancies between shelf stock and system records.

Inventory Restaurant

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Set up recipes (BOM) for automatic ingredient deduction

Map finished dishes to raw ingredients to calculate precise food costs and automate kitchen inventory depletion.

Inventory Restaurant

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Create menu items with SKU, unit of measure, and flags

Set up menu dishes with item codes, descriptions, photo uploads, units of measure, and custom pricing flags.

Products Restaurant

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Track restaurant furniture, equipment, and tableware assets

Maintain a full asset registry of tables, chairs, air conditioners, freezers, and dinnerware with maintenance dates.

Operations Restaurant

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Manage staff user accounts and role permissions

Create cashier and waiter user profiles with granular role-based access control (RBAC).

Staff & Payroll Restaurant

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Configure staff salaries and record payroll disbursements

Support monthly, daily, and hourly wage structures, log advances, and track historical payroll disbursements.

Staff & Payroll Restaurant

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Generate restaurant sales reports and channel analytics

Extract comprehensive reports on order fulfillment, payment channels, cashier performance, and request free custom reports.

Reports & Accounts Restaurant

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Review financial statements, profit & loss, and accounting

Track 30-day profit margins, VAT/tax collections, customer refunds, and manage double-entry accounting ledgers.

Reports & Accounts Restaurant

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Prevent cashier fraud using security audit logs

Protect your restaurant from internal theft and unauthorized bill manipulation with immutable user activity logs.

Operations Restaurant

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Generate and download table QR codes for self-ordering

Enable digital contactless ordering by printing custom table standees for customer smartphone scanning.

Products Restaurant

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Add a product by barcode, SKU, or category

Scan a barcode, search by SKU, browse a category, or pick from the grid to add items to the retail cart.

Sales/Order Retail

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Discount an order at the till

Knock ৳50 off a ৳1,850 cart so the payable total drops to ৳1,800 before you take payment.

Sales/Order Retail

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Attach a customer number and sell on due

Select the regular by mobile number so a credit sale stays tied to that customer profile.

Customer Retail

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Take cash and show the change

Enter ৳2,000 tendered against a ৳1,800 payable so the till shows ৳200 change to return.

Sales/Order Retail

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Complete the order and print the bill

Place the order so it completes, then print the customer bill from the till.

Sales/Order Retail

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Reprint a recent receipt

Open recent order details under the POS and print the same receipt again for the customer.

Sales/Order Retail

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Return a product from a completed order

Open a finished sale and process a product return when the customer brings an item back.

Sales/Order Retail

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Read today’s sales, product cost, and net profit

See gross revenue, product cost, and net profit from the same day’s sales on the retail dashboard.

Reports & Accounts Retail

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See busy hours, payment mix, and top products

Use order trend, cash versus other tender, and top products to staff the counter and restock winners.

Reports & Accounts Retail

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Review, reprint, or return from the order list

Open the full order list to see who created each sale, reprint a bill, or take a return.

Sales/Order Retail

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Find products by supplier, brand, or low stock

Filter the product list by supplier, brand, or low stock before you edit or restock.

Products Retail

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Add a product with SKU and pack barcode

Create a product with a name, SKU for search, and the manufacturer barcode already on the pack.

Products Retail

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Set category, supplier, brand, and unit

Assign category, supplier, brand, and unit of measure when you create or edit a retail product.

Products Retail

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Set sell price, buy price, and average cost

Enter selling price and default buy price; average cost updates as purchase orders land at different rates.

Products Retail

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Track stock, allow bargaining, or sell loose by quantity

Turn on inventory tracking, negotiable price for bargaining, or ask-quantity for loose items sold by measure.

Products Retail

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Check a customer’s due balance

Open the customer list to see mobile numbers and due balances, including zero when nothing is owed.

Customer Retail

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Read remaining stock, unit cost, receive date, and expiry

Open inventory to see brand, receive date, remaining stock, unit cost, and expiry for each product.

Inventory Retail

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Find expiring and low-stock products

Use the expired/expiring and low-stock views to decide what to discount or restock next.

Inventory Retail

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Record a supplier purchase with quantity, price, and expiry

Create a new purchase, pick the supplier, add products by search or barcode, then enter quantity, cost, and expiry.

Inventory Retail

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Record rent, electricity, salary, and other expenses

Log daily shop expenses by category so net profit reflects salary, rent, electricity, and other costs.

Reports & Accounts Retail

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Run the business summary for a date

Pick today’s date on the business summary to see orders, profit, stock value, customers, and low-stock count.

Reports & Accounts Retail

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Create categories, suppliers, and brands

Set up product categories, supplier or vendor names, and brands once during shop setup.

Products Retail

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Add size and color variations

Use variations when one product comes in multiple sizes or colors.

Products Retail

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Add units and a conversion such as 1 kg to grams

Create units your shop needs and map conversions like 1 kg equals a set number of grams.

Products Retail

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Add staff and set daily or monthly pay

Enter staff names, mobile numbers, salary amount, and whether pay is daily or monthly.

Staff & Payroll Retail

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Set the shop name and switch branches

Open settings to edit the business name, branch names, and switch between branches.

Operations Retail

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Save a draft order and continue it later

Park an unfinished cart as a draft when the guest is still deciding, then continue it back into the cart.

Sales/Order Restaurant

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Filter restaurant orders by status and channel

On the order list, filter by paid, due, dining, takeaway, marketplace, self-order, or online.

Sales/Order Restaurant

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